Each keg is pressure tested before it is sent out. Here’s a few things to check and resolve the issue:
#1 Is the PRV (pressure relief valve) stuck open or loose? The PRV is located in the middle-top of the lid and has a small ring on it. If gas is leaking from the PRV, you will be able to feel or hear the gas exiting the keg. Be sure it is fully seated by pulling up on it and watch it properly set in the down position. Turn the ring clockwise to tighten the valve. The PRV will also activate if the pressure inside the keg is too high.
#2 Is the lid aligned properly? Release the lid and make sure all sides are evenly touching before locking. A leak can occur if the lid is not attached correctly.
#3 Is the black rubber o-ring on the lid? Each lid comes with this o-ring. Without this ring, there will not be an airtight seal. At times (especially during long periods of storage), the lid o-ring can stick to the inside top of the keg.
#4 Using food safe lubricant, lubricate the o-ring generously.
If you still have questions, please contact us directly at 855-784-5827. Cheers!